Information We Collect
We collect several types of information to provide and improve our services to you.
- Account Information: Name, email address, password, company name, job title, and country when you register.
- Billing Information: Payment card details, billing address, and VAT/tax identification numbers. Payment data is processed by our secure payment processor and not stored on our servers.
- Profile Information: Business sector preferences, tender categories of interest, saved searches, and notification preferences.
- Communications: Messages you send us via support channels, feedback forms, or email correspondence.
- Identity Verification: For enterprise accounts, we may request company registration documents or proof of business.
- Usage Data: Pages visited, features used, tenders viewed or saved, search queries, and time spent on the platform.
- Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Log Data: Server logs including access timestamps, HTTP status codes, and referral URLs.
- Location Data: General geographic location inferred from your IP address (country and city level only).
- OAuth Sign-in: If you register via Google or LinkedIn, we receive your name, email, and profile picture from that provider.
- Payment Processors: Transaction status, partial card information, and fraud signals from our payment provider.
- Analytics Providers: Aggregated, anonymised behavioural data to help us understand platform usage.
How We Use Your Information
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Delivery | Provide access to tender listings, search, alerts, and dashboard features | Contract |
| Account Management | Create and manage your account, authenticate your identity, and manage subscriptions | Contract |
| Billing & Payments | Process subscription payments, issue invoices, and handle refunds | Contract / Legal Obligation |
| Communications | Send service notifications, tender alerts, security updates, and support responses | Contract / Legitimate Interest |
| Platform Improvement | Analyse usage patterns, fix bugs, and develop new features | Legitimate Interest |
| Marketing (opt-in) | Send product news, webinars, and procurement insights with your consent | Consent |
| Fraud Prevention | Detect, investigate, and prevent fraudulent or abusive activity | Legitimate Interest / Legal Obligation |
| Legal Compliance | Comply with applicable laws, court orders, and regulatory requirements | Legal Obligation |
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:
- Performance of a Contract: Processing necessary to deliver the services you subscribed to.
- Legitimate Interests: Processing for purposes such as fraud prevention, platform security, and product improvement, where these interests are not overridden by your rights.
- Legal Obligation: Processing required to comply with applicable laws and regulations.
- Consent: Processing for marketing communications, optional analytics, and non-essential cookies, which you may withdraw at any time.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
We work with trusted third-party service providers to deliver our services, including:
- Payment processing providers
- Cloud infrastructure and hosting services
- Email delivery services
- Content delivery and security services
- Database hosting providers
All service providers are bound by data processing agreements and Standard Contractual Clauses (SCCs) where applicable for international data transfers.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies), or to protect the rights, property, or safety of QueBids, our users, or the public.
If QueBids is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control non-essential cookies via our cookie banner or your browser settings.
| Category | Purpose | Can Opt Out? |
|---|---|---|
| Strictly Necessary | Authentication, session management, security | No |
| Functional | User preferences, language, dashboard layout | Yes |
| Analytics | Understand how users interact with the platform | Yes |
| Marketing | Relevant advertising and campaign measurement | Yes |
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 90 days after deletion request |
| Billing & invoices | 7 years (legal / tax obligation) |
| Support communications | 3 years from last interaction |
| Usage logs | 12 months (rolling) |
| Marketing consent records | Until consent withdrawn + 3 years |
| Fraud / security logs | 5 years |
International Data Transfers
QueBids is operated by Quecorex LLC, a company incorporated in Delaware, USA. Your data may be processed in the United States and the European Union.
For transfers of personal data from the EEA or UK to countries without an adequacy decision (such as the USA), we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate transfer mechanisms.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].
We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- All data in transit is encrypted using industry-standard TLS encryption
- Passwords are securely hashed using strong cryptographic algorithms
- Database access is restricted to authorised services via private networks
- Regular security audits and vulnerability assessments
- Employee access to personal data is limited on a need-to-know basis
- Multi-factor authentication required for administrative access
Children's Privacy
QueBids is a business-to-business (B2B) platform intended for use by professionals and organisations. Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately at [email protected].
Third-Party Links
Our platform may contain links to external websites, including tender source documents hosted by government agencies and procurement authorities. We are not responsible for the privacy practices or content of these third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by QueBids.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if you have an active account
- Display a prominent notice on our platform
- For significant changes, request your renewed consent where required by law
We encourage you to review this Privacy Policy periodically. Your continued use of QueBids after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Get in Touch
Our support team is here to help. We respond to all inquiries within 48 hours.